MATOMO PARTNER DIRECTORY TERMS OF USE 

Effective Date: February 17th, 2026

These Terms of Use (“Terms”) govern access to and use of the Matomo® Partner Directory  operated by InnoCraft Limited, the company behind Matomo® Analytics (“InnoCraft”, “we”,  “us”, “our”).  

These Terms apply to Users and Partners. 

1. Definitions

Directory: The online Partner listing service available at https://partner directory.matomo.org/marketplace/partner-directory. 

Partner: A person or entity that is a current Member of Matomo Partner Programme who  submits Content into the Directory. 

User: Any person who accesses, browses, searches, or interacts with the Directory, including representatives of Partners when acting as visitors or searchers. 

Content: Any materials submitted by or on behalf of a Partner, or made available through a  Partner listing, including text, logos, images, documents, descriptions, and contact details. Services: Any services provided by a Partner to a User, whether initiated via the Directory or  otherwise. 

Relevant Laws: All laws and regulations applicable to a User or Partner in connection with  their use of the Directory or provision of Services.  

“You”, “you”, or “your” means the Partner or User using the Directory, whether acting  individually or on behalf of an entity. 

2. Acceptance of Terms 

2.1. By accessing or using the Directory, you confirm that you have read, understood, and  agree to be bound by these Terms.  

2.2. If you do not agree to these Terms, you must not access or use the Directory.

2.3. Partners accept these Terms by submitting, maintaining, or continuing to benefit from a  listing in the Directory. 

2.4. We may update these Terms from time to time by publishing revised Terms on the  Directory website. Continued use of the Directory after publication constitutes  acceptance of the updated Terms. 

3. Nature of the Directory; No Endorsement 

3.1. The Directory is an informational listing platform only. It enables Partners to publish  information about their businesses and Services. 

3.2. We do not endorse, certify, guarantee, recommend or vet any Partner or any Services.

3.3. Partner listings and Content represliabilityent that Partner’s own information and  representations, not ours. 

3.4. We are not a party to, and have no involvement in, any agreement, engagement or  transaction between a User and a Partner. 

3.5. Partners operate independently from us and have no authority to bind us or represent  us.

3.6. Users are solely responsible for conducting their own due diligence before engaging a  Partner. 

3.7. Only Partners who are current, active members of the Matomo Partner Programme may  maintain a listing. If a Partner ceases to be an active Partner, we may remove or disable  their listing at any time. 

4. Conditions of Use 

4.1. You must not: 

a. breach any Relevant Laws; 

b. use the Directory for abusive, unlawful, harmful, misleading or deceptive purposes;

c. copy, scrape, harvest, or reuse data from the Directory for commercial or competitive  purposes; 

d. interfere with or disrupt the Directory’s operation (e.g., through malware or automated scripts); 

e. impersonate another person or misrepresent your affiliation with us;

f. manipulate rankings, visibility, reviews, or search results; 

g. reverse engineer or extract source code from, or otherwise misuse the Directory.

4.2. We may monitor use of the Directory and investigate suspected misuse. 

5. Partner Obligations  

5.1. Partners must: 

a. provide accurate, complete, lawful and non-misleading information in all Content;

b. submit Content only through the process we make available; 

c. acknowledge that all listings are subject to review and approval at our discretion and  that we have no obligation to publish or maintain a listing;  

d. keep all Content up to date and promptly correct inaccuracies;  

e. ensure they have all necessary rights to use and submit their Content;

f. comply with all Relevant Laws when providing Services, including privacy and data  protection laws applicable to Users in other jurisdictions; 

g. not misrepresent their relationship with us or imply endorsement by us beyond their  participation in the Matomo Partner Programme; and 

h. remain an active, compliant member of the Matomo Partner Programme.  

6. Licence to Use Content  

6.1. By submitting Content, Partners grant us a non-exclusive, worldwide, royalty-free licence to: 

a. host, publish, reproduce and display the Content in the Directory; 

b. adapt the Content (e.g., for formatting, accessibility, translation or technical  purposes); 

c. use the Content in materials that promote or explain the Directory; and d. generate metadata, indexes or categorisations based on the Content.
6.2. The licence granted in clause 6.1 is revocable with prospective effect upon removal of  the Content but survives termination to the extent necessary for archival, legal,  compliance, or operational purposes. 

6.3. Partners warrant that the use of their Content does not infringe third-party rights.

7. Our Rights

7.1. We may, at our sole discretion and without liability: 

a. refuse, remove, suspend or modify any listing or Content; 

b. investigate complaints or suspected non-compliance; 

c. require Partners to revise or resubmit Content; and 

d. modify the structure, categories, ranking logic, or availability of the Directory.
7.2. We do not guarantee any level of visibility, ranking, leads, or commercial benefit.

8. Privacy 

8.1. Personal data collected through the Directory will be processed in accordance with our  Privacy Policy at https://matomo.org/privacy-policy/. 

8.2. When a User contacts a Partner, we do not control or supervise how the Partner  handles that personal information. Partners are independently responsible for  complying with all applicable privacy laws. 
 

9. Disclaimers  

9.1. To the fullest extent permitted by law: 

a. The Directory is provided “as is” and “as available”; 

b. We do not warrant that Content is accurate, complete, or error-free;

c. We disclaim any liability arising from reliance on listings, engagement with Partners,  Partner Services, Directory downtime, or User-Partner interactions. 

9.2. We expressly disclaim being responsible for: 

a. Partner misconduct, negligence, non-compliance, or breach of law;

b. any advice, services, or representations provided by Partners.​​​​​
 

10. Limitation of Liability  

10.1. To the maximum extent permitted by law, InnoCraft’s total aggregate liability for any  damages arising in relation to these Terms or Directory, regardless of whether such claims  are based on contract, tort (including negligence), strict liability or warranty or any other  legal theory, shall be limited to NZD100. 

10.2.Without limiting the foregoing, we are not liable for: 

a. loss of profits, revenue, business, data or goodwill; 

b. indirect, special, incidental, exemplary, or consequential damages;

c. loss caused by reliance on listing information; 

d. loss arising from Partner-User engagements; 

e. any User's or Partner’s breach of Relevant Laws. 

10.3.Nothing in this Agreement excludes or limits liability to the extent such liability cannot be  excluded or limited under applicable law. 

11. Indemnity  

11.1. Partners indemnify us and our officers, directors, employees and affiliates against all  claims, losses, damages, liabilities and expenses (including legal costs on a solicitor– client basis) arising from: 

a. the Partner’s breach of these Terms; 

b. the Partner’s Services or dealings with Users; 

c. any allegation that Partner Content infringes third-party rights;

       d. breaches of privacy, data protection, or anti-spam laws; 

e. misleading or deceptive conduct by the Partner. 

12. Termination or Suspension  

12.1. Partners may request removal of their listing at any time. 

12.2. We may suspend or terminate access to the Directory at any time without notice,  including for suspected violation of these Terms. 

12.3. Sections 6.2, 9, 10, 11, 12.4, 13 and 14 survive the expiration or termination of these  Terms. 

12.4. Upon termination: 

a. Partners must cease using tools or resources that depend on the Directory;

b. We may retain Content for legal, compliance, dispute resolution, or record-keeping  purposes. 

13. Governing Law and Dispute Resolution 

13.1. These Terms are governed by the laws of New Zealand without regard to the conflict  of laws provisions. 

13.2. The courts of New Zealand have exclusive jurisdiction in relation to any dispute  arising under or in connection with these Terms. 

13.3. Before commencing proceedings, the parties must attempt to resolve disputes in  good faith through negotiation or mediation.  

13.4. Where a User or Partner uses the Directory in trade: 

a. sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply; 

b. the Consumer Guarantees Act 1993 does not apply. 

14. General 

14.1. If any provision is held unenforceable, the remainder remains in full force.

14.2. Failure of InnoCraft to exercise or enforce any right or provision of the Terms does  not constitute a waiver. A valid waiver must be in writing and signed by an authorised  representative of InnoCraft. 

14.3. Any notices to InnoCraft must be sent to legal@matomo.org. We may notify Partners  or Users via email, publication on the Directory, or through their Partner account.

14.4. These Terms constitute the entire agreement between you and InnoCraft and govern  your use of the Directory, superseding any prior agreements between you and InnoCraft,  including, but not limited to, any prior versions of the Terms.